Shipping + Returns

We know how excited you are to receive your order! Trust us, we would teleport it to you immediately upon arrival if we could. We get your order to you as soon as we can. Most orders ship out within the first 2-5 business days and may take 2-15 business days to arrive, depending on availability and shipping times. Some items are handmade to order and may take longer. We recommend you email us before placing your order for accurate shipping dates. You will be notified of order delays within 15 business days. Please contact us directly if you require a faster shipping option. Transit time within the US can range from 1 to 28 business days. 

INTERNATIONAL ORDERS

We love our international customers! For international order pricing, please contact us for a custom quote.

NOTE: Recipient is responsible for all applicable customs duties, tariffs, taxes or VAT, which are collected by the carrier upon delivery. If you have any questions, please contact your local customs office. Shipping time varies to reach some international destinations via USPS.   

For additional information, please contact us.

ORDER STATUS

You may check the status of your order at any time by logging in to your account, where you will find your account details and order history. Or, you may contact us at service@shophesby.com.

BACKORDERS

If an item is on backorder, you will be informed as soon as we know the status of the item. You will be notified via email of an estimated ship date and any changes to the item status.

SALES TAX

We are required to charge 9.25% sales tax on all orders shipping to the state of California.

RETURNS + EXCHANGES

We want you to be unconditionally happy with your purchase from Hesby. If for whatever reason you wish to exchange or return an item, please email us at service@shophesby.com within 7 days of merchandise arrival and we will take care of you. Returned goods must be delivered in unused condition with original packaging within 14 days of merchandise arrival. Shipping costs are non-refundable and return shipping is the responsibility of the customer. Returned merchandise must be in its original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 14 days of order delivery date. Returns must be pre-authorized prior to sending merchandise back. There will be a 20% restocking fee on all rugs and furniture. Hesby is not responsible for lost returns. All discounted items are final sale. We are currently unable to offer exchanges. 

All items are carefully packed to prevent breakage. However, if such occurs, please photograph and keep all contents, including packaging for insurance claim purposes. Please contact us at within 3 business days of package arrival for further instructions.

Hesby is in no way responsible for any delays in shipping, damages in transit, packages not picked up, packages lost during transit if provided shipping/delivery address information is incorrect or international customs issues.

REFUND PROCESS

A refund will be credited back to your original method of payment. Please allow one week for processing a return once the merchandise is received back in our facility.